Privacy Policy

This explains what we collect when you use EJLTeam, and what we do with it.

What we collect

• Account details. Your name and email address, and a protected form of your password where you set one. If you sign in through another service, we receive the basic profile details that service shares to identify you, never your password with them.
• Order details. What you ordered, what you paid, and the delivery details you enter at checkout, such as in-game IDs and the server or region you play on.
• Support conversations. Tickets and chat messages you exchange with us.
• Technical details. Information your browser sends with each request, including an approximate location derived from your connection, used to show a sensible language, currency and set of payment options.

Preferences kept in your browser

Your chosen language, appearance and display currency are stored in your own browser so the site looks the same on your next visit. They are preferences rather than tracking, they are not used to build a profile of you, and clearing your browser data removes them.

How we use it

To take, deliver and support your orders, to send order and account notifications, to keep the shop secure, and to look into fraud and misuse. We do not sell your data.

We keep records of activity on the shop for security and accountability, and access to them is limited to what is needed for those purposes.

Assisted support

Our support assistant can read your own recent orders and open tickets so that answers are accurate. It cannot make changes to your account. Refunds, order changes and account changes always pass through a person.

Payment data

Payments are handled by the providers shown at checkout, and your payment credentials are entered with them rather than with us. EJLTeam does not store full card numbers or wallet keys. Where a payment is arranged by transfer, we see only what you send us to identify it.

Sharing

We share what is necessary with the providers that help us run the shop (payment, email delivery, hosting and similar), and only for those purposes. We may also share information where we are required to.

Marketing email

If you claim a welcome offer or subscribe, we may email you offers. Every one of those emails has an unsubscribe link, and unsubscribing does not affect order or account notifications, which you continue to receive while you have orders with us.

Retention

We keep order records for as long as we need them for accounting, warranty and fraud prevention. Support conversations are kept while your account is open. Where information is no longer needed for those purposes, it is removed or reduced.

Your choices

You can update your profile from your dashboard, change or clear your browser preferences at any time, unsubscribe from marketing, and ask us to close your account by contacting support. Some records are kept after closure where we are required to keep them.

Children

The shop is not intended for children, and accounts should be created by adults.

Changes

We may update this policy as the shop changes. Updates appear here with a new date.

Contact

support@ejlteam.store