Refund Policy

Talk to us first

Most problems are quicker to fix than to refund. Every order has its own conversation attached to it, and raising it there is the fastest route. Often the item can simply be delivered again or corrected.

Warranty window

Every order carries a warranty window, and the window that applies to a listing is shown on its product page before you buy. It varies by listing, so check it there rather than assuming. Once an order has been delivered you can request a refund from your order page at any point inside that window.

How refunds are reviewed

Refunds are not automatic. Each request is reviewed against the record of what was delivered before it is approved or declined, and you are told which it was and why.

An approved refund is returned by the same route you paid, wherever that route allows it. How long it then takes to appear depends on the provider or network involved rather than on us, and some methods are returned by arrangement instead.

What qualifies

• Non-delivery inside the delivery window shown at checkout
• A delivered code, key or amount that does not match the listing
• A service that was not carried out as described

What does not qualify

• Change of mind after successful delivery
• Incorrect delivery details you entered at checkout, such as a wrong in-game ID or the wrong server or region
• A publisher acting against your account for reasons outside the order
• Orders where a promotion was abused, as set out in our Terms of Service

Discounts, loyalty and refunds

A refund returns what you actually paid, after any discount. A code used on a refunded order is not reissued, and expired codes are not reinstated. Loyalty points awarded for a refunded order are reversed.

Converted prices

Where a price was displayed converted for reading, the refund is based on the amount that was actually charged and confirmed at checkout. Rates move, so the value in another currency on the day of the refund may differ from the day of the order.

Disputed charges

If you believe a charge was not authorised, open a refund request or a support ticket first. Raising a dispute with your provider before contacting us slows resolution down and can affect your account standing.

Contact

support@ejlteam.store